Anna Hopley

Growth | SME | Culture

Anna is a dynamic leader with extensive experience leading risk, operations and transformation across large organisations. Key stakeholder relationships and communication skills underpin a strong background successfully leading and motivating people to drive business results. Passionate about the possibilities for organisations to rebuild trust and deliver sustainable outcomes for all stakeholders in the face of regulatory challenge and business disruption. Anna brings extensive experience in conduct, culture, risk and compliance.

Relevant Experience

Risk & Governance At CBA Anna (as General Manager, Governance, Framework and Culture) was instrumental in leading the establishment or development of:

  • The new Governance, Framework and Culture team with a focus on operating model and risk capability.
  • A non-Financial Risk Committee and governance model to cover non-financial risks, complaints and financial crime reporting across all COO lines of business and reporting to Executive and Board Group Executive.
  • Non-financial risk assessment strategy and remediation plan, including staff re-training.
Anna has previously been engaged by Macquarie Bank to review the Group’s approach to Global Operational Risk and Compliance, specifically the Risk and Controls Self-Assessment and its coverage of non-financial risks. Outcomes of the review included a 30% efficiency across Line 1 and 2 Risk, standardising the RCSA process to include all in-scope risks and improved Board and Executive oversight and reporting through greater traceability and transparency of Key Risk Indicators (KRIs).

Risk Culture and Conduct Anna previously was the National Conduct Lead Partner, Risk Consulting at KPMG. Anna key responsibilities and achievements included leading a national team during a period of exponential growth in client demand for conduct and risk advisory services in the post CBA Prudential Enquiry and Financial Services Royal Commission environment. Anna has worked closely with the Pepper Financial Services leadership team to:
  • Co-create a governance and risk management strategy, and roadmap, a revised risk appetite statement redefining KRIs to include non-financial risks and provide clarity of functional risk accountability to responsible executives and assurance to Group Board and regulators of evolving risk maturity in the organisation.
  • Develop a risk management framework including implementation of conduct and non-financial risk management and establishing a Risk Governance Committee at the Australian Executive Leadership Team level, demonstrating effective corporate governance to regulators, Group Board and investors.


  • Certificate IV Compliance Manager, GRCI Institute | 2015
  • Master of International Law, University of Sydney | 2009
  • Admitted as a solicitor and barrister in NSW (2002) and New Zealand (1997)
  • B.A./LL.B, University of Auckland | 1992 to 1996

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