How We Helped a Global Healthcare Leader Transform Contract Management

Case Study

The client, a global healthcare company, relied on manual processes to manage contracts, leading to significant inefficiencies.

All agreements required time-intensive adjustments and manual approval workflows, causing delays in execution. Paper-based signatures further slowed the process, while the absence of a centralised system hindered collaboration with internal and external stakeholders.

The company’s legal team sought a solution to outsource contract management, review and amendment for agreements such as supplier agreements, consignment notes, procurement agreements, machine purchase agreements, and consultancy agreements. They needed a scalable system that could integrate seamlessly with future systems to support long-term growth.

The Process

Ethika implemented its Contract As A Service solution, Contract Coach, to modernise the client’s contract management processes. The service was customised to address critical pain points, including:

• Developing tailored templates and playbooks for different contract types
• Streamlining workflows to reduce bottlenecks
• Providing a risk and remediation report for every contract reviewed for insights on high, medium and low risks as well as bespoke remediation steps
• Tailored deliverables in different departure table formats as required for each contract review

By automating these processes, Ethika significantly improved turnaround times and minimised manual errors. The solution was designed to scale, enabling seamless integration with existing systems, ensuring that the client is future-ready.

The Result

Ethika’s Contract Coach solution transformed the client's approach to contract management.

Key outcomes include:

Faster Turnaround Times

‍Automated reviews reduced contract completion times.

Streamlined Processes

‍Specialised templates simplified contract creation.

Improved Accuracy

‍Electronic signatures eliminated delays and errors associated with manual signing.

Enhanced Collaboration

‍Real-time tracking improved visibility for internal and external stakeholders.

Future Scalability

‍The design of the service doesn't require any integration with existing business and IT systems, supporting long-term operational success.

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With Ethika’s expertise, the client now operates with greater efficiency and collaboration, positioning itself for sustained growth and innovation.

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