How We Uplifted the Supplier Management Framework of a Foreign Bank

Case Study

The foreign bank faced:

- A decentralised procurement system, leading to inefficiencies and lack of visibility.

- Over 2000 suppliers without a centralised framework to assess or manage risks effectively.

- Active engagement with 400 suppliers that required immediate prioritisation and governance.

- Increasing regulatory pressures to ensure compliance with supplier risk management requirements.

- A need to develop a scalable, structured supplier management framework from the ground up.

What We Did

01. Current State Analysis & Roadmap Development

Conducted a comprehensive review of the bank’s existing procurement processes, regulatory obligations, and operational challenges. Developed a detailed scoping document and roadmap for implementation.

02. Framework Design

Established a supplier management framework, including governance policies, risk assessment criteria, and operational workflows tailored to the bank's unique needs.

03. Supplier Risk Assessment

Leveraged Ethika AI to perform risk assessments for all 2000 suppliers, prioritising the active suppliers based on high, medium, or low risk ratings.

04. End-to-End Supplier Management Process

Designed and implemented a scalable, centralised system to manage the entire supplier lifecycle, including onboarding, risk assessments, and contract renewals.

05. Data & Analytics Dashboard

Delivered an interactive dashboard that:

• Visualised supplier risk levels (high, medium, low).
• Allowed the bank to prioritise workload and focus on high-risk suppliers first.
• Provided transparency to remediation steps and progress tracking.

06. Governance & Reporting

Defined governance structures and developed clear reporting templates to ensure compliance and maintain transparency for the board and regulatory bodies.

07. Change Management & Training

Supported the bank’s teams with training programs and change management strategies, ensuring seamless adoption and sustainability of the framework.

The Result

Efficiency Gains

Centralised the supplier management framework, reducing manual effort and eliminating redundancies.

Improved Compliance

‍Enhanced regulatory compliance with a structured, transparent system for supplier risk management.

Risk Prioritization

Enabled the bank to focus resources on high-risk suppliers using a centralised risk rating system.

Sustainability

Delivered a scalable framework with built-in governance and reporting mechanisms.